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Skill and Will take the time to understand what you want from coaching and discuss the approach that best fits your needs
Skill and Will respects your privacy and is committed to protecting your personal information.
Skill and Will is operated by Trish Kensell, Registered Psychologist, and provides career coaching, leadership development and organisational consulting services. Personal information collected through this practice is managed in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and relevant health privacy legislation.
As a registered psychologist, I also follow the Psychology Board of Australia (PsyBA) Code of Conduct for Psychologists and the Board’s professional competency requirements. These professional standards guide how psychologists manage confidentiality, informed consent, record keeping and the protection of personal information.
Skill and Will also support the standards outlined in the APS Charter for Clients of APS Psychologists, which describes what clients can expect from professional psychological services.
Skill and Will provides career coaching, leadership development and organisational consulting services. These services may draw on psychological frameworks, evidence based approaches and professional training as a registered psychologist.
While coaching services may focus on professional development, leadership and career progression, professional obligations relating to confidentiality, privacy and ethical practice continue to apply.
To provide coaching or psychological services, Skill and Will may collect personal information relevant to the services being provided.
This may include:
Only information that is reasonably necessary to provide services and maintain appropriate professional records is collected.
Personal information may be collected in several ways, including when:
Where possible, personal information is collected directly from you.
Personal information is collected to enable Skill and Will to provide coaching, psychological and consulting services.
Information may be used to:
Maintaining clear and accurate records is a professional requirement for psychologists and supports continuity and quality of service.
Skill and Will takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Information may be stored using secure electronic systems, which may include:
Access to personal information is restricted to the psychologist and authorised service providers where required for the operation of the practice.
As a registered psychologist, I maintain professional records in accordance with the Psychology Board of Australia Code of Conduct and relevant health record legislation.
Professional records are retained for the period required under applicable legislation and professional guidelines.
To support accurate documentation of sessions, Skill and Will may use secure digital tools to assist with note taking and record keeping.
For example, Heidi Health may be used to assist with documenting discussions and outcomes from sessions. These tools are used solely to support professional documentation and operate within appropriate privacy and security standards.
Clients are informed when such tools are used and additional information is available in the AI Scribe Consent Information Sheet.
Skill and Will may use trusted third party service providers to support the operation of the practice, such as scheduling systems, documentation tools or communication platforms.
These providers are required to maintain appropriate privacy and security standards when handling information.
Information shared during coaching or psychological services is treated as confidential.
In most circumstances information will only be shared with your consent. This may include communication with another professional involved in your care or with an organisation funding coaching services.
Psychologists may also seek professional consultation or supervision where appropriate. In these situations identifying information is removed.
There are circumstances where information may be disclosed without consent where required by law.
These may include:
These requirements exist to protect safety and comply with legal obligations.
You may request access to personal information held about you.
Requests should be made in writing and will generally be responded to within 30 days, in accordance with the Privacy Act.
In some situations access may be limited where legislation permits.
If you believe personal information held about you is inaccurate, incomplete or out of date, you may request that it be corrected.
Reasonable steps will be taken to update information where appropriate.
If you have concerns about how your personal information has been handled, you are encouraged to raise the issue directly with Skill and Will so it can be addressed.
If a concern cannot be resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Phone: 1300 363 992
Website: www.oaic.gov.au
This Privacy Policy may be updated from time to time to reflect changes in legislation, professional requirements or practice procedures.
The most recent version will always be available on this website.
Skill and Will take the time to understand what you want from coaching and discuss the approach that best fits your needs